Made for you. Final by nature.
Every LEGACY piece is made and finished for one client, to that client’s specification, after the commission is placed: your stone, your size or length, your engraving, and the design you approve. Because each piece is made for you alone, every commission is final. We don’t offer refunds, returns or exchanges.
Before you commit
Take all the time you need. Book a private consultation, see your piece on video, and ask for its certificate before you place your commission. Once you do, your design comes to you for approval within five days, and we refine it until it’s exactly right. Nothing is made until you approve it. Your piece then reaches you in about four weeks, with complimentary delivery, fully insured and signed for.
Our promise
If a piece is ever faulty, or not as described, including any difference from its certificate, tell your advisor within thirty days of delivery. We collect it, insured, at our cost, and repair or replace it. If we can’t, we’ll put it right as the law requires. Every shipment is insured by us until it’s in your hands, so if a piece doesn’t arrive, that’s on us too. Nothing in this policy affects your rights under the law of your country.
Reserving a piece
A reservation deposit holds a piece for three days while you decide. It’s fully refundable until you place your commission.
By country
- European Union and United Kingdom: because every piece is made to your specification, the 14-day right to cancel doesn’t apply (EU Directive 2011/83/EU, article 16(c); UK Consumer Contracts Regulations 2013, regulation 28(1)(b)). Your rights if goods are faulty or not as described are unaffected.
- Australia: we don’t offer refunds, returns or exchanges for change of mind. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- Japan: ご注文品はお客様のご指定に基づき製作するため、ご注文確定後の返品・交換・返金はお受けいたしません（商品の欠陥・表示と異なる場合を除きます）。
- United States, Canada, Switzerland, India and all other countries: every commission is final, as stated before purchase and at checkout. Your rights for faulty or misdescribed goods are unaffected.
How to reach us
Your advisor, or LEGACY directly: +1 (209) 328-4413 · WhatsApp · support@legacydiamondsandgemstones.com · Contact us
See also: Shipping & Delivery · Terms of Service · Privacy Policy